I took my 2000 ford expedition to the shop, it is a second car so I want to make sure it is reliable condition always. I paid for the 25.00 inspection and reported that the truck was shimming and shaking when turning and I was concerned it was a wheel hub bearing. Upon inspection, which appeared via camera shots and write up to be intensive- I was giving some general issues to mileage issues to consider- fluid flush etc. Then in response to my initial concern and reason for making the appointment; a fix of tires and breaks. I was shown the worn tires and brakes. I then left with the intention of returning to have the breaks done. I went to pepboys to get my tires, I have an account there and was told the brakes could be replaced and most importantly what was missed was front-end issues. My truck needed tie-rods and stabilizers. I left Pepboys wanting a 3rd review just based on Gordies assessment and went to another reputable garage in my area. I asked them to evaluate the truck, without given any prior information. They too said the truck needed stabilizer bars and tie rods. I then had them complete the repairs and brakes. I am not very happy with the lack of diagnosis and will unfortunately not ever return to Gordies Garage. Gordies was the only place that charged for the inspection and failed to diagnosis the cause.
Mrs. Cluley, I apologize for us missing the defective parts you listed. I can assure you this is not our normal practice and we have higher standards than that. Keith left you a message indicating we are refunding your money for the inspection. Please give me a call at your earliest convenience so I can make that happen for you. Again, I am sorry for this and hope our refund will show you we do care, we just made an honest mistake. - Joe (Manager) 586-775-1185
- Gordie's Auto & Tire