Category Archives: What Customers Should Know

Power Failure (Broken Power Seat)

Know anyone who doesn't love a power seat in an SUV, a car, truck or van? They're convenient and precise in their adjustments.  But when they break, oh, what a pain.  Not only is it inconvenient, it may leave your seat position too close to the steering wheel or too far from the pedals.  This is a must-fix problem. There are many things that cause a power seat to fail: Seat controls.  These are either at the side of the seat or in the door.  Both are places that can be exposed to moisture or other contaminants.  When the controls stop working, they usually need to be replaced. Seat motor.  Electric motors are what make a power seat move, and sometimes they fail.  Sometimes they just get worked to death and die of old age.  Replacement is the most common remedy. Fuses. A power seat is, after all, powered by electricity and all vehicle power systems have fuses to protect them.  A technician can determine which fuse may have blown and rep ... read more

Stuck! (Vehicle Door Issues)

This may have happened to you.  You drive somewhere and get out of your vehicle only to try closing the door and it just won't stay closed!  What a helpless feeling.  You can't lock it; you can't leave it like it is. Or, let's say you head down to your vehicle to head out to work in the morning and you can't open the door.  What are you going to do now? Vehicle doors take a lot of abuse.  They are opened and closed hundreds of times and we expect them to just keep working perfectly all the time.  They do require a bit of tender loving care.  Let's take a look at two different scenarios of stuck doors. First: the door that won't close.  It's a security issue.  It's also a safety issue.  You can't really safely drive a vehicle with a door that won't close. What if you or a passenger is tossed out?  Sure, some people try to tie a stuck-open door closed or bungee it, but that's dangerous.  It's best to get that vehicle to the serv ... read more

When Your Air Bag Light Comes On (Illuminated Air Bag Light)

There are some dashboard lights you should pay more attention to than others.  One is the air bag light.  If it's on and your vehicle is in an accident, your air bags probably won't do their job. Automakers began installing air bags in the late 1990's since they were mandatory in the United States, and manufacturers have included them in Canadian vehicles as well.  Safety experts say using a seat belt in combination with an air bag gives passengers the best chance of surviving a crash and minimizing serious injury. The air bag warning light takes a few different forms.  Some look like a picture of a belted passenger with an inflated air bag from a side view.  Or there may be a warning light that says something like "Air Bag," "SRS" (for supplemental restraint system), "Airbag Deactivated" or "Air Bag Off." Different things cause the air bag light to come on.  Your vehicle may have been in an accident during which, while the air bags didn't inflate, crash s ... read more

The Part You've Never Seen (Flat Tires and Solutions)

They say your vehicle has one, but you've never seen it.  And you might not even know it if you stumbled on it accidentally. We're talking about the jack, that tool that allows you to lift one corner of the vehicle up so someone can change a flat tire. So you say you'd never try to change a flat anyway, so you don't care where it is.  But one day, you may find yourself in a spot where you're stranded with no cell service and you'll need to at least know the basics of what to do. Well, here's the ironic part.  Many of today's vehicles don't even have jacks and spares!  Recently, manufacturers have been saving weight by supplying another solution for a flat tire, such as an inflator kit that has a tire sealant in it, or a small compressor.  If your vehicle has one of those, it's a good idea to get to know how to use it before you need to use it.  Hopefully you'll be able to call roadside assistance and they can take care of things, but circumstances may prev ... read more

Passing the Test (How to Prevent Emissions Test Failure)

Vehicle emission testing has become ubiquitous in North America and for a good reason.  Clean air quality is important for the environment and all of us.  Since vehicle emissions are among the main causes of air pollution, emission testing can alert you to problems in your vehicle than can be fixed so it won't needlessly pollute. Emissions tests are looking for certain toxic gases internal combustion engines produce, such as nitrogen oxide, particulate matter, non-methane organic gases and formaldehyde.  Emissions control systems reduce these gases if they are working properly.  The best way to minimize pollution is to keep those vehicle systems working properly, and periodic inspection and maintenance is the key.  So if you want to make sure your vehicle will pass an emissions test, it helps to know what might go wrong. Let's start on the easy one.  Your gas cap could be loose, allowing vapors to escape into the atmosphere.  The most common solution ... read more

Drivers that "T" Us Off (Bad Driving Practices)

We've all seen drivers who do things that—let's be frank—really irritate us.  They're inconsiderate, can put people in danger and make the road a much less friendly place.  They really "T" us off.  These are the bad drivers who fit their description to a "T."  The Tailgater.  You've seen this terrible driver who follows a few inches off the bumper of the vehicle ahead.  We all know what's going to happen if the driver ahead of the tailgater has to slam on the brakes.  And we've all been that driver followed by the tailgater, whose vehicle fills up your entire rearview mirror.  The tailgater is likely not in a great frame of mind and, thanks to his or her stupid driving practices, the "tailgatee" is getting pretty ticked off as well.  That's a formula for a big problem. Know anybody who respects or likes a tailgater? Didn't think so The Texter. All sorts of people think they are perfectly capable of texting while driving.  I ... read more

Steering You Right (Tie Rod End Replacement)

For drivers, S stands for safety.  And there are three other words that start with S that are all equally important: starting, stopping and steering. For your vehicle to be at its safest, all three functions must be in top shape.  Steering is one of those things we take for granted.  After all, you turn the wheel and your vehicle changes direction. But sometimes you might notice your steering is a little off.  Maybe you've noticed you turn your wheel slightly and your vehicle doesn't turn. You may feel a little vibration in the wheel that increases when you go faster.  You may hear a little squeak from the wheels when you steer and you may notice your tires aren't wearing evenly. These are signs that your tie rod ends may be failing. Tie rod ends help connect your vehicle's steering mechanism to the wheels.  They can wear out after you've hit one too many potholes or just from constant use.  They can cause sloppy steering and loose handling, and they ... read more

Weather Station on Wheels (Vehicle Sensor Maintenance)

You probably never thought about it, but your vehicle is like a rolling weather station.  It can check the outside temperature, let you know when the roads are slippery and help you deal with rain. And how it does all those things is pretty cool. First, just like any weather station, a vehicle has sensors that measure the driving and weather conditions you find yourself in.  Some of those sensors can control computerized systems in your vehicle to react to the weather.  It depends on whether you have a 2-wheel, 4-wheel or all-wheel drive vehicle how those sensors will respond. Let's start with temperature.  Most vehicles now have a thermometer that measures the temperature outside.  It's usually in the front, and likely will tell you on the instrument panel what the outside temperature measures.  But a temperature sensor will also tell your vehicle's computers to turn on or off certain systems like the heating or air conditioning.  If your ambient tem ... read more

Clean Slate (Protecting Vehicle's Finish)

Winter is one of the hardest times to keep your vehicle clean. But did you know neglecting to wash your vehicle in winter could cost you a significant amount of money in the long run? Here's why. Many areas deal with snow and ice in the winter, and the salt and sand that are used to keep the road surfaces from being slick are also super corrosive to a vehicle's metal body and undercarriage.  That includes all the parts underneath that can be splashed with brine, saltwater and other road debris.  Winter is also tough on vehicles where there isn’t snow, sometimes from ocean salt or winter's extra humidity and rain.  If you have any breaks in your vehicle's paint, whether it be from a little fender bender or a stone chip, that corrosive winter moisture can get through those cracks and start eating away at the metal underneath.  If you can, you should get any dents or damage fixed as soon as possible so your vehicle has a protective layer of paint between road che ... read more

Cold Weather Vehicle No-Nos (Items to Avoid Storing in a Freezing Vehicle)

It's always easier to leave a few things in your vehicle so you'll have them on hand.  But in cold weather, while it's a good idea to carry items such as a phone charger, blanket and shovel, there are some things you shouldn't store in your vehicle. Medicines and drugs.  Cold temperatures can affect the chemical makeup of some drugs.  Avoid leaving them in a vehicle, especially those in a liquid form like insulin, eye drops and cough syrup. Latex paint.  They are water based, and when they freeze, they get lumpy and lousy.  Your paint job will not be what you had in mind. Cellphones and computers.  Most of these have lithium ion batteries.  If they get colder than freezing (0 degrees C, 32 degrees F), if you try to charge them, you'll more than likely ruin the batteries.  Bottled water, soda, wine or beer.  OK, here's the scoop.  All of these can freeze and split the container they're in.  Yes, soda, wine and beer will take a lowe ... read more

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